The policy explains how Ampelite (NZ) Limited may collect, use, store and disclose personal information you provide to us.
We recognise that the protection of your personal information will be important to you so you have our assurance that we will take all reasonable steps to ensure that the personal information we collect is protected from misuse or unauthorised disclosure.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
What is Personal Information?
Personal information is any information about you as an individual or information which can be used to identify you as an individual.
Information we collect from you
We do our best to ensure that we only collect personal information that is required to enable us to provide our services and help run our business effectively and efficiently. The types of personal information we may collect includes (but is not limited to):
- Contact information – for example, your name, address, phone number and email address.
- Account and payment information, which may include bank account and credit card details.
- Purchase information, such as specific products purchased, dates of purchase and any returns
- Communications with us including complaints and/or feedback on our products or services.
- [Kerry, anything else you collect from customers/suppliers?]
Cookies – automated collection
When you visit Ampelite’s website, we may use automated technology (such as usage monitoring software, cookies and sessions) to collect and store certain information about your visit, including without limitation:
- The IP address and domain name used by your device to connect to the internet
- Operating system in the browser your device uses, and any search engine used to access our website
- The date and time you are visiting
- The pages you visit
- Any other information you expressly provide (such as your name and areas of interest). We use cookies to retain your name and areas of interest if you provide this information on the home page of our website
This information may be used to customise our website for your use in an aggregate (anonymised) form to analyse how our website is being used. Except for the reasons set out in this policy, we will not disclose any such information except in the aggregate form.
If you reject cookies, you may still use our website and/or receive any electronic direct mail messages that we may send, but your experience may be affected, and your ability to use some areas of our website may be limited.
In addition to cookies, Ampelite may use Google Analytics to understand and optimise user experience and to improve our advertising. This tracking software collects and analyses certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behaviour and usage information, and other similar information. Ampelite and Google Analytics may also use cookies to anonymously track and target advertising based on your browsing behaviour.
Information we collect from others
In certain circumstances, we may also collect personal information about you from third parties, such as those that we supply our products to.
We will only do this if you have been told first, where permitted by law or where you have authorised another agency to share that information. It is important that you read the privacy policies for all agencies you deal with, as you may be permitting the sharing of personal information with us when using those services.
How do we store the information?
Ampelite will take all reasonable steps to ensure that the personal information we hold is protected (against loss, unauthorised use, access, modification or disclosure and any other misuse) by taking such security measures as it is reasonable in the circumstances for us to take.
Where our sites operate CCTV, we will ensure that access to this footage is limited to our staff members who have a legitimate purpose in viewing or using that footage.
How long do we hold information for?
We will hold your personal information for only as long we need it.
If your personal information is no longer required by Ampelite, we will destroy the information in a secure manner.
How we use personal information
We primarily use the personal information we collect about you to ensure that you receive the best products and service from us.
We may also use your personal information for the following purposes:
- To fulfill orders and deliver products and services to you
- Managing our relationship with you, including contacting you about your purchases and/or account
- Considering feedback and complaints that you may make
- Ensuring the safety of our customers and staff
- Complying with our legal and regulatory obligations and any lawful requests from government agencies or regulators
We may also use your personal information for other purposes, either after notifying you at the time of collection or where those other uses are otherwise permitted by law.
Who we may share your Personal Information with?
In providing our products and services to you, we may also disclose your personal information to third parties, primarily those that we provide our products to either as product suppliers, couriers, tradespeople and installers.
In addition, we may share your personal information with other organisations, including:
- Credit reporting agencies (who may retain personal information we share with them on their databases for use in the provision of credit reporting services);
- Third party service providers such as:
- IT systems or service providers;
- Data management, processing and storage service providers;
- Auditors;
- Banks and other financial service providers;
- Our professional advisers where required;
- Other persons disclosed to you at the time your personal information is collected;
- Regulatory and enforcement agencies including the Police if required; and
- As otherwise authorised by you.
Access to Personal Information
Where we hold personal information and it is easily retrieved, you shall be entitled to:
- Seek confirmation from us that we do in fact hold personal information; and
- Have access to that information.
If you believe that the personal information is not correct, you may request in writing that we correct the information.
If you would like to access any information, or request that it is corrected, please contact our Privacy Officer. Their details are set out below.
Refusal of Access to Personal Information
We may refuse you access to personal information if (among other things):
- Disclosing the information would disclose information about another individual;
- The request is frivolous or vexatious or the information requested is trivial;
- The information is not readily retrievable;
- The information does not exist or cannot be found.
We will inform you of our decision within 20 days of you making the request.
Privacy Officers
If you are concerned about any possible interference with your privacy, or would like to request access to personal information, please contact our Privacy Officer – Kerry Andrew.
Who you can contact for further information
If you have any queries about this policy or personal information we have collected, or wish to lodge a complaint in respect of our handling of your personal information, please contact our Privacy Officer in the first instance.
If we are unable to resolve your concerns, then you have a right to make a complaint to the Officer of the Privacy Commission by :
- Completing an online complaint form at www.privacy.org.nz; or
- Writing to the Office of the Privacy Commissioner, PO Box 10-094, The Terrace, Wellington 6143.
Changes to this Privacy Policy
The terms of this Privacy Policy may change from time to time.
